00424nam a22001457i 4500001001000000005001700010008004100027082002100068100001700089245006000106260004500166300001700211650003200228020001800260SXC02801420260819093826.0260101s2004    ii            000 0 eng d  a658.45 FIN-T222  aFinch, Lloyd10aTelephone courtesy and customer service /cFinch, Lloyd  abViva Books Pvt. Ltd., New Delhi,c2004  ap. ;c22 cm. 0aCommunication in management  a9789995547608