Finch, Lloyd <br/><br/>
Telephone courtesy and customer service / 
Finch, Lloyd 
 -  Viva Books Pvt. Ltd., New Delhi,  2004 
 - p. ;  22 cm. 
<br/><br/><label>ISBN: </label>9789995547608 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management
<br/><br/><label>Dewey Class. No.: </label>658.45 FIN-T